Shipping & Returns
All orders will be dispatched in 2 working days. Once your order has been dispatched, it will reach you within 3-5 working days.
|Destination||Shipping Time||Basket Size||Shipping Fee|
|Singapore||3-5 Working Days||Under SGD$200||SGD$3.50|
|Singapore||3-5 Working Days||SGD$200 and above||Free|
Order Cancellation / Change Of Shipping Address
Please be aware that, once we have started to process your order, we are unable to process order cancellations. If you have recently placed and order and would like to cancel, please contact our customer service team as soon as possible and they will advise on whether or not order cancellation is possible. Depending on the stage of order processing your order is at, your refund may have a processing fee incurred, which our customer service team will communicate with you prior to proceeding with the order cancellation.
Please be aware that, once we have started to process your order, we are unable to make any amendements to the shipping address. Changes made to your contact / shipping details in your user account will only be applied to your next order, and will not be reflected in any existing orders you have. If you become aware of a mistake in the shipping address of an order you have placed, please contact our customer service team as soon as possible and they will try to help reroute your order. If your order is unable to be rerouted / wrongly delivered as a result of an incorrect shipping address, we are unable to refund the order amount or replace the wrongly delivered items.
Refunds & Returns
If your order goes missing or arrives damaged or defective, our customer service team can assist with a refund or replacement. Please be sure to reference your order number with all communications with our customer service team for faster processing.
- You may request for return of purchased items at any time within 7 workings days from the date of received of your order.
- Only products purchased on https://kellyorientalaesthetic.com/ may be returned for a refund or replacement.
- We cannot accept items purchased from another retailer for a refund or replacement.
- Returned products must be in their original condition. We cannot accept partially used products or products with broken seals.
- Outbound shipping fees are not eligible for refund and return shipping costs are the responsibility of the customer.
- We cannot accept partial returns for bundle sets or promotional packages. You must return the complete set for a refund.
- If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
- We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept a return or issue a refund.
- With respect to return-related matters, should any conflict arise between relevant laws and regulations and these terms and conditions, the relevant laws and regulations shall prevail over the terms and conditions suggested by Kelly Oriental
- Other questions about shipping? Please email firstname.lastname@example.org